Updated Guide software is INCREDIBLY slow

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Updated Guide software is INCREDIBLY slow

DavidS
Extra
WHAT is going on with the new guide software (upgraded several weeks ago)? I now have to wait literally 30 to 60 seconds for the guide to load after turning on my TV. This is WAY slower than it used to be. I've not complained loudly yet as I assumed it would be immediately fixed once users started complaining. I've seen no improvement over the past few weeks. Are we expected to just enjoy this downgrade in user experience?

I've tried responding directly to Dish, but there is no way to submit a complaint or suggestion other than the user forum (perhaps they really don't care what we think). Let's all start complaining and force an improvement!
11 Replies

Re: Updated Guide software is INCREDIBLY slow

DISH Employee
I know this change may have been unexpected, but going forward all of our new equipment will have this user interface. Unfortunately, we do not have a way to change it back to the previous interface. The previous user interface will no longer be supported, as it's built on an architecture that is now obsolete.

This is similar to any smart phone or tablet. They receive regular updates, which sometimes include a new layout, to stay current with the demands of modern technology.

If I'm able to access your account, I'd be able to see if we would be able to get you into a newer box that would better be able to support the new interface. Can you private message me the phone number associated with your account and your 4-digit PIN?

Re: Updated Guide software is INCREDIBLY slow

StuartS
Extra
We have had the same issue with slow response. Some days are better than others. Is there any fix other than paying for an updated receiver?

Re: Updated Guide software is INCREDIBLY slow

RON_AT_NCFD
Extra

Then when will my new equipment be shipped? We are days away from changing services!!!

Re: Updated Guide software is INCREDIBLY slow

kjralyea
Character Actor

Seriously?! I only WISH my program guide would update within 30-60 seconds. It takes a MINIMUM of 3 minutes for my program guide to update!

Re: Updated Guide software is INCREDIBLY slow

DISH Employee

Hi, kjralyea! We are always wanting to hear how we can improve our products and services. This allows us to stay Tuned In To You! To verify, your guide is taking 3 minutes to pop up after you press the Guide button on your remote? Or are you seeing it take 3 minutes to update in general? 

Re: Updated Guide software is INCREDIBLY slow

kjralyea
Character Actor

Oh, no....pressing the Guide button brings up the guide fast enough. It's the actual download time I was referring to that takes at least 3 minutes, and sometimes as much as 5 minutes. I'm not sure how many megabytes of data the guide actually includes, but it seems like a forced download of the program guide should be attainable significantly faster than 3-5 minutes, given the bandwidth capability in the system to deliver video data.

Re: Updated Guide software is INCREDIBLY slow

DISH Employee

Can you tell me what model of receiver you have? It will have it listed on the front of the DISH box. 

Re: Updated Guide software is INCREDIBLY slow

kjralyea
Character Actor

It is the ViP222k

Re: Updated Guide software is INCREDIBLY slow

DISH Employee

Thank you for verifying the equipment. We are always looking for ways to improve your DISH experience. I know that waiting for the guide information to download can be frustration. This is due in part because it is downloading all the channels information for 7 days out, as well as, PPV, On Demand content, and vital software information. The guide information should be downloading every night during the update. Are you experiencing it downloading during the day?