Seriously?! I only WISH my program guide would update within 30-60 seconds. It takes a MINIMUM of 3 minutes for my program guide to update!
Hi, kjralyea! We are always wanting to hear how we can improve our products and services. This allows us to stay Tuned In To You! To verify, your guide is taking 3 minutes to pop up after you press the Guide button on your remote? Or are you seeing it take 3 minutes to update in general?
Oh, no....pressing the Guide button brings up the guide fast enough. It's the actual download time I was referring to that takes at least 3 minutes, and sometimes as much as 5 minutes. I'm not sure how many megabytes of data the guide actually includes, but it seems like a forced download of the program guide should be attainable significantly faster than 3-5 minutes, given the bandwidth capability in the system to deliver video data.
Thank you for verifying the equipment. We are always looking for ways to improve your DISH experience. I know that waiting for the guide information to download can be frustration. This is due in part because it is downloading all the channels information for 7 days out, as well as, PPV, On Demand content, and vital software information. The guide information should be downloading every night during the update. Are you experiencing it downloading during the day?