Unreliable Hopper Timers

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Unreliable Hopper Timers

CMO
Extra

Our Hopper is completely unreliable. I would say it records about 75% of the shows that are set to record. I'm always double checking to make sure my timers are working. It seems to be getting worse! Today I have already missed one of my shows and one yesterday. I have been a Dish customer for less than 2 years and this is my 3rd Hopper.

11 Replies

Re: Unreliable Hopper Timers

logdog
Visual Engineer

See my post started a couple of days ago called "Hopper 3 unreliable". This has been a known issue for about a year now. I don't understand why it takes so long to fix such a basic DVR function. I have to check every day to make sure my programs are recording. I skipped a day last week and missed another recording. Got to check every day. Very frustrating...

Re: Unreliable Hopper Timers

thompssb
Character Actor

We have been having same issue. I thought it was our fault but now I see others having same issue..

Re: Unreliable Hopper Timers

DISH Employee

I can definitely understand the frustration of know issues. These issues often require multiple account examples to isolate the problem. The timeliness of the resolution depends on what the issue is and the resolution needed. Unfortunately, we cannot guarantee a time by which the issue will be resolved. 

Re: Unreliable Hopper Timers

RefRob
Character Actor

Same issue here.  It looks like this has been an issue for over a year. I know that software issues can be hard to track down, but this is a little long. Phone support doesn’t even know this is a recurring issue. 

Re: Unreliable Hopper Timers

MarcyC
Extra

Then it's not just mine! I have noticed in the past couple of months, in particular, that several of the series I pre-scheduled have NOT been recording. Going into timer schedule, there are lines through them, even though they are NEW (which is what I selected). This happens almost exclusively with programs scheduled on FOX. Why is that? It is extremely irritating to have to go in and correct it manually once I notice the programs are not recording.

Re: Unreliable Hopper Timers

DISH Employee

Typically if the event on the timer schedule has a line through it, it was skipped. Did it show that it was skipped by the system or by a user, MarcyC? https://www.mydish.com/support/receivers/how-to/hopper-joey-wally/features/dvr/manage-timers/restore...

Re: Unreliable Hopper Timers

Boooya
Extra
we have the same problems. Constantly have to restore programming that we have set to record. Has this issue been resolved yet?

Re: Unreliable Hopper Timers

MarcyC
Extra

Skipped by the system. There were NOT too many shows recording at the same time.  In looking at the timer schedule for a selected program, sometimes for the next week, ALL times that program was offered were lined out and I had to go back and select them individually to record. If DISH has known about this problem for some time, it should have been fixed by now! The previous Hopper I had NEVER did that, just the Hopper 3.

Re: Unreliable Hopper Timers

DISH Employee

Good morning! It sounds like the guide information might be incorrect and this can cause the timers to skip like you have experienced, MarcyC. To update the guide, all you need to do is place the Hopper in standby mode for 10 minutes. To do this, just press the power button on the remote and the TV should say "press select to watch TV". 

I am sorry to hear you are experiencing this as well, Boooya! Would you please send me a private message with the phone number and 4 digit security code on your account so I may add you to the list of people affected by this known issue?