U522 just made my Hopper 3 Unusable

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Re: U522 just made my Hopper 3 Unusable

KachinaShadow
Audio Engineer

Hi Kimberly,

I know from our PM's that you have submitted my issue to the techs but I thought you might be interested that there was a thread back in 2017 (link below) where people were having the same issue with playing from their EHD's

 

https://communities.dish.com/t5/At-Home/Home-media-playing-in-small-window/td-p/4978

 

Paul

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Re: U522 just made my Hopper 3 Unusable

KachinaShadow
Audio Engineer

KimberlyH

It's been a while and I wondered if you've found anything on this yet.

It's still having the problem and currently I am on U528

Thanks
Paul


@KimberlyH wrote:

I am sorry to hear that you hear still having problems. I'd be pleased to help. Can you please provide me with your phone number and security pin in a private message so that I may access your account? 


 

Re: U522 just made my Hopper 3 Unusable

DISH Employee

Hi Kachina, the latest update I have is that the issue was sent to our engineering department and is currently being investigated. Currently I don't have a timeline when the software fix will be released.

Re: U522 just made my Hopper 3 Unusable

KachinaShadow
Audio Engineer

@RobertS wrote:

Hi Kachina, the latest update I have is that the issue was sent to our engineering department and is currently being investigated. Currently I don't have a timeline when the software fix will be released.


Thank You