Dish is mentioned in this article. So it was completely unnecessary for your customer support to be so completely awful.
mikehutchins, we take this very seriously and I hate you had this experience with the agent over the phone. We want you to have the best experience with us. Due to the issue with the provider of "The Match", we will be proactively refunding any customer who purchased the event. Any customer who paid with a credit card, you will see a refund within 5-7 days. If it was added to your account, your next bill will have the adjustment for the Pay-Per-View.
They told us this would be recorded and was not. I had to work, looked forward to that all weekend got home to see NOTHING!! Dish has a training issue with its people in this department giving incorrect information. I was soooo p*ssed!!!!
We definitely get your frustration with the situation, and apologize for the experience you had with this event. We did automatically credit back all accounts that purchased the event. If you'd like me to review your account and make sure this credit was applied, please send a Private Message with your account/phone number and 4 digit security code.
Here are the steps for sending a Private Message: