Hello DBOON88. Typically this message occurs when the receiver needs to go through an update and should only take 5-10 minutes to complete. As this has been going on longer than that, have you reset the receiver since it started?
This definitely shouldn't be happening so often. Can you send me a private message with your phone number and 4-digit pin to check what other options we may have for you?
Glad to hear you are getting a new box. Please let us know how the new one is working when you receive it and if you are seeing any similar messages.