Signal loss on only 1 tv code 31-11-45

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Signal loss on only 1 tv code 31-11-45

Lorid
Extra
I'm getting frustrated and refuse to pay a $95 service call for them to fix their equipment. Nothing has changed, other TVs work fine. I have reset the box, unplugged it and checked the connections. What's up?
2 Replies

Re: Signal loss on only 1 tv code 31-11-45

Chadt4141
Screen Writer
That code is indicative that there is a cabling error. You’re positive nobody has moved the receiver or changed any cables?

The $95 would be for them to work on your personally owned equipment as you own the antenna, cables and everything except the STB. It is reduced to $10 if you subscribe to the protection plan.

Re: Signal loss on only 1 tv code 31-11-45

DISH Employee

We definitely want to get this resolved for you as soon as possible, Lorid. Lets take a look at your account together to see what we can do to get this handled. To access your account, please send me a private message.

Here is a link to show you the steps on how to send a PM: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039