I absolutely understand why you would be upset with the error, almawisecup. Our Engineer Team has provided a workaround that has been successful in fixing the 1287 error on most Hopper receivers. We would want to do a Partial Reset on your Hopper receiver. A Partial Reset resets everything but DVR recordings and timers to factory defaults.
You will want to do this when you have no timers or recordings scheduled for 3 hours. Also, if you have more than one receiver, they would all need to be in Standby, except the Hopper. Here are the steps to do the Partial Reset, which need to be completed at the Hopper:
1.) Press the Home button on the Hopper remote 3 times (if you have a Menu button instead of Home, press it 2 times)
2.) Select Tools
3.) Select "RESET TO FACTORY DEFAULTS"
4.) Select PARTIAL RESET
5.) Select Reset on the Reset Warning pop-up
Please make sure the Joey's remain in Standby for 1 hour for the reset.
Hello, almawisecup. I hate to hear that is what happened after a Partial Reset. I do apologize that this has made it worse instead of better. I would like to get your other apps is working order again. Are you getting an error message when you try to access Pandora or Youtube, or are they just missing from your Menu?
I am sorry to hear you are still having issues with your Netflix App. I will submit this feedback to our Engineer Team to let them know you are still being affected by this even after doing the partial reset.
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