Search function misfunctions and goes too the letter P

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Search function misfunctions and goes too the letter P

Richietwotwo
Character Actor
When searching, the pointer will randomly move to and display a different letter, typically the letter P. The system has been shut down several times with no improvement. This has been happening for a long time. When it jumps to a wrong letter, you have to exit and reenter search in order to do the search that you actually want.
12 Replies

Re: Search function misfunctions and goes too the letter P

DISH Employee
There are some things I can do to help with this but before I start, what is the model number of the DISH receiver and remote (4.0, 20.0, 21.0)?

Re: Search function misfunctions and goes too the letter P

Richietwotwo
Character Actor
The receiver is a Hopper w/Sling not sure if there are numbers associated with that. The remote is 40.0 uhF 2g.

Re: Search function misfunctions and goes too the letter P

Community Manager
Community Manager
Do you have fresh batteries in this remote?

Re: Search function misfunctions and goes too the letter P

Richietwotwo
Character Actor
The receiver is a Hopper w/Sling not sure if there are numbers associated with that. The remote is 40.0 uhF 2g.

Re: Search function misfunctions and goes too the letter P

Richietwotwo
Character Actor
Sorry about the resend. The batteries are fairly new.

Re: Search function misfunctions and goes too the letter P

Richietwotwo
Character Actor
I just replaced the batteries (voltage=1.59) and it still jumped to P

Re: Search function misfunctions and goes too the letter P

Community Manager
Community Manager
Do you only have issues when searching or do you have issues with extra button presses when using the remote as normal?

Re: Search function misfunctions and goes too the letter P

Richietwotwo
Character Actor
No issue with extra button pushes. For example I can have the A highlighted and ready to push and the pointer jumps to P.

Re: Search function misfunctions and goes too the letter P

Community Manager
Community Manager
What software version do you have? You can find this by accessing the System Info.