Seagate DVR expander not recognized

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Seagate DVR expander not recognized

NikiV2008
Extra
I bought a Seagate DVR expander from Dish when I upgraded to a Hopper with Sling. I am trying to move current DVR recordings from Hopper to the expander, but the receiver doesn't acknowledge that the expander is even connected... HELP please!
4 Replies

Re: Seagate DVR expander not recognized

Chadt4141
Production Manager
What size is it?

Re: Seagate DVR expander not recognized

Chadt4141
Production Manager
Also, looking. Through them, it appears the DVR Expander requires eSata and not USB...

Re: Seagate DVR expander not recognized

NikiV2008
Extra
It's 1TB. Also, I'm not great with technology, but if Dish sold it to me for this specific reason, shouldn't they have supplied me with the correct attachments? It came with a USB...

Re: Seagate DVR expander not recognized

tommyy2
Cinematographer

Sounds like a mess.

 

Perhaps you should call Dish Tech support and explain that it does not work and you are not sure if it is the expander, the Hopper, or if this combination will never work.  See if they can guide you to make it work, if not ask for either replacement of the defective item or if they are not compatible a full refund on the expalder and a prepaid shipping label to send it back.