Screen Turns Blank

[dbedford46]

Have Hopper receivers and Joeys. On occasion the screen goes blank and I have to reboot the receiver (unplug for a few seconds) Was hapening ever so often, Now every two or three days.

[e38BimmerFN]

Which Hopper version do you have? Hopper 2 or 3?

What are you doing when this happens? Changing channels or just watching a specific channel or streaming video?
What software version is the Hopper on?

[JSracer]

i have seen the same thing on my H3 a few times.
usually able to fix it without a reboot. channel changing, tuner swap, something works

[GerryNOP]

I still have the original Hopper. This was a problem when I first got it, then went away for a couple years. Now it's back with a vengeance. It usually, but not always, happens when swapping from one tuner to another. But in the last couple days, the screen just goes black while watching something. Remote can't do anything at this point, and eventually (2-3 minutes, maybe) the Hopper reboots itself. I've seen this often enough to know that I should just reboot it myself to speed things along. Happens about twice a day.

[e38BimmerFN]

Hopper getting warm or hot?

Has the Hopper been reset after you notice this and can get back to the menu with it?

GerryNOP wrote:

I still have the original Hopper. This was a problem when I first got it, then went away for a couple years. Now it's back with a vengeance. It usually, but not always, happens when swapping from one tuner to another. But in the last couple days, the screen just goes black while watching something. Remote can't do anything at this point, and eventually (2-3 minutes, maybe) the Hopper reboots itself. I've seen this often enough to know that I should just reboot it myself to speed things along. Happens about twice a day.

[seanmh72]

e38BimmerFN wrote:

Hopper getting warm or hot? Has the Hopper been reset after you notice this and can get back to the menu with it? GerryNOP wrote: I still have the original Hopper. This was a problem when I first got it, then went away for a couple years. Now it's back with a vengeance. It usually, but not always, happens when swapping from one tuner to another. But in the last couple days, the screen just goes black while watching something. Remote can't do anything at this point, and eventually (2-3 minutes, maybe) the Hopper reboots itself. I've seen this often enough to know that I should just reboot it myself to speed things along. Happens about twice a day.

I really wish people would stop posting things like this.....as I have said in a post exactly like this, it is not a hardware issue. The screen in black, the guide works, DVR menu works, audio works. Changing a channel will resolve the issue.

It is not heat, nor cabling, nor surge protector, nor a brown leaf on the tree outside......this is a digital issue coming from software.

I feel like people still think that putting tin foil on the rabbit ears will solve these issues.

[JSracer]

Lol, seems software to me too.
Overlays, sawp, its like 1 tuner goes to a blank picture.

[GerryNOP]

e38BimmerFN wrote:

Hopper getting warm or hot? Has the Hopper been reset after you notice this and can get back to the menu with it? GerryNOP wrote: I still have the original Hopper. This was a problem when I first got it, then went away for a couple years. Now it's back with a vengeance. It usually, but not always, happens when swapping from one tuner to another. But in the last couple days, the screen just goes black while watching something. Remote can't do anything at this point, and eventually (2-3 minutes, maybe) the Hopper reboots itself. I've seen this often enough to know that I should just reboot it myself to speed things along. Happens about twice a day.

No hotter than it got for a couple years with no "black screen" problems. Not sure what you mean with your second question. Screen goes black. Hopper will accept no commands from remote - no channel change, no tuner swap, nothing. After some time the Hopper reboots itself. Now I usually get up and press the red button, sometimes I unplug. Hopper boots up and everything is fine - for a while. Then it's lather, rinse, repeat.

[e38BimmerFN]

Id contact DISH support. You may need a new unit..

[Nthe2oh9]

This happens to me much more frequently then that. When it happens I have to hit the reset button and hold it until the receiver reboots but unfortunately sometimes that does not even fix the issue. It happens quite often. Right now I have hit my reset button 5 times and it's still a blank screen. I can hear the program's audio but the screen is black. When I change the channel it is the same for every channel. If I hit the guide button the guide will come onto my screen and I can see it but if I change channel nothing but a blank screen. It is so frustrating because it happened so often and the fact that resetting the receiver doesn't always fix it. I was wondering if you are still having the same issue? Does anyone have any advice on why this is happening or how we can make it stop from happening?