Remote 54 play/pause button not working on Netflix w/Joey2

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Remote 54 play/pause button not working on Netflix w/Joey2

lindguini
Extra

We've had the Hopper3 and Joey2 for three months.  For some reason, the Remote54 play/pause button doesn't work when watching Neflix via the Joey2.  The only way to play/pause Neflix via the Joey2 is to press the Select button.  However, the Remote54 play/pause button works fine in Netflix via the Hopper3.  Why this difference in behavior?     

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3 Replies

Re: Remote 54 play/pause button not working on Netflix w/Joey2

Chadt4141
Casting Director
The play/pause button should be reactive in Netflix. You’re supposed to use the select button instead. That is by design.

Re: Remote 54 play/pause button not working on Netflix w/Joey2

lindguini
Extra

Thanks, but this still doesn't explain why the play/pause button works fine when watching Netflix with the Hopper3.  It's only the Joey2 that has the problem...

Re: Remote 54 play/pause button not working on Netflix w/Joey2

DISH Employee

I've gone ahead and submitted this feedback so our engineers can look into any issues with Netflix being unresponsive to the pause/play buttons. In the meantime, Select should work for pause/play.