Recurring 1305 error message

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Recurring 1305 error message

JAcubs
Extra

I've had the Hopper with Sling, SuperJoey & 3 Joey setup for years now... getting it going was an enormous pain due to a faulty SuperJoey AND a faulty Hopper, both of which were "refurbished" to begin with without my knowledge.  Add to that the ridiculously redundant "tech support", which basically ends with me on the phone for 3 hours a day for a month unplugging and plugging the equipment over and over again, then with 3 different on-site tech visits, and here I am... (By the way, once I was given brand new equipment, the setup was complete in a matter of minutes - go figure.)

 

Anyway, my apologies, but seriously with the tech support?  That's why I'm here... hoping like heck someone has found a glitch or something that will keep me from having to jump down that rabbit hole again.

 

Nothing is my setup has changed, but now I am constantly getting the Broadband Connection Lost 1305 error message everywhere... all Joeys, SuperJoey and the Hopper even loses signal.  Honestly, I believe the Hopper has gone kaput (again), and I'm in denial, but let's see.

 

I have even switched my Hopper from a strong WIFI signal to Ethernet, which hasn't made a difference.

 

Does anyone have any suggestions on what to do next?

3 Replies

Re: Recurring 1305 error message

DISH Employee

I'm bummed to hear about the recurring issues JAcubs.

Rule of thumb with 1305 is fix any issues with your Hopper first. The 1305 message means that the Joey is not communicating with the Hopper. Aside from obvious things like cables being plugged in, you'll want to check right away to see that your Hopper isn't experiencing any power issues.

If your Hopper is not experiencing any errors at all, I recommend performing a whole home reset. A whole home reset requires resetting the Hopper, followed by Super Joey, followed by all Joeys in that order. The WHR is tedious, but often resolves communication errors between receivers.

I hope that helps JAcubs.

Re: Recurring 1305 error message

AnnBlombach
Extra
I also have the 1305 error message happening every day multiple times but it only occurs on one of my 4 TV's. I have tried switching TV's and it still happens just on this Joey. DN technical support has repeatedly tried to help, they even once sent a technician out who walked around and said he saw no problem because it didn't happen while he was here for half HR. What can I do??

Re: Recurring 1305 error message

DISH Employee

Hello, AnnBlombach. This is definitely not a normal occurrence that should be happening with one of your Joeys. As you are only seeing this happening on one of the TVs, I don't believe the issue will be the Hopper itself. There are definitely a few things that we can check to see if the issue is the Joey itself or the connections to that room itself. To look into this together, feel free to send us a Private Message.  https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039