Recievers not working and missing channels

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Recievers not working and missing channels

DRL2017
Character Actor
Have been having problems with different recievers at different times and getting loss of signal codes on some while others in different room have been working , Could this be a problem of the extreme cold we have had , (minus 24 this morning here in Northern NY ) and could that be affecting the LNB on the dish or the 4 port splitter on the side of the house . Equiptment has only been installed for 6 months ,so we shouldn't be expecting it to break down . The dish its self is clear of obstruction and these problems just started 12/27/17, Have a tech coming tommorrow but this weekend was frustrating with not being able to watch any sports or other programs ,we tried the resetting of the boxes and other than that customer and tech service was pretty much useless ., Could it be the cold affecting the outside equiptment ..?
5 Replies

Re: Recievers not working and missing channels

Chadt41411
Casting Director
If you swap the rooms that are working with the rooms that are not working, does the issue follow the receiver?

Re: Recievers not working and missing channels

DRL2017
Character Actor
Haven't swapped recievers , , sometimes one will be working in one place and not in another , sometimes none working ,which leads me to think that it might be the splitter they installed outside .

Re: Recievers not working and missing channels

stile99
Cinematographer
Actually, extreme cold could indeed lead to this issue...I was just reading an article on exactly this. (Two actually, one was on Comcast having to do repairs due to the cold) One of the cable providers in the Northeast is experiencing random issues, not a large overall issue, but a bunch of small ones that affect just a small handful of people each. The article implied that it was affecting fiber cables, but if you get even remotely into anything technical, a lot of these types of articles just throw in random buzzwords without even using them correctly. Cold absolutely affects coax.

Re: Recievers not working and missing channels

d4g4m
Visual Engineer
There is a constant 24/7 13-19 volts sent to the PCB in the LNB. Below normal temps could cause problems with the LNB and the splitter.

Re: Recievers not working and missing channels

DRL2017
Character Actor
What would be considered below normal temps , Here in Northern NY -15 is normal at night through most of Jan and Feb. ,..would think the splitters would handle that...