Hey there @donnamoore and @Misslady666, did you skip or cancel your recording timers for at least the next 2 hours? Also, you'll want to be sure that you are powering down the main Hopper so the Standby screen is visible (the one that shows, "Your receiver is currently off"). The main Hopper should give you a prompt of the software being downloaded and the Hopper should then send the software to the Joey and begin the reset on it's own.
If those steps don't resolve the issue, your system should automatically update overnight while all equipment is in standby mode.
