When we try to watch back a show (seems to be on abc, cbs, nbc). The video freezes, skips and the picture gets distorted. I have a brand new hopper but it did this on our old receiver. I am trying to find a way to upload a video. Anyone else have this problem & fixed it?
This is known issue. Our Tech Ops department is aware of this and is working on a fix. Our Tech Ops team will prioritize fixes based on the feedback they receive. In order to provide the best possible customer experience, feedback is absolutely necessary. May I please get your account/phone and 4 digit PIN to relay your feedback?
You can try to delete the recording and create a new timer to see if this works.