Pixelation problem and HD signal loss problem

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Pixelation problem and HD signal loss problem

gusc1959
Character Actor

We continue to have a pixelation problem and HD signal loss problem in the Seattle area. 

 

A technician has been to the house twice (Feb and Apr).

 

He changed a number of cable connectors and parts of the satellite dish.

 

We record most programs to watch at a later date. It is frustrating when they are pixelated and thus become hard to watch.

 

The HD signal loss happens at random times of the day and regardless of the cable channel.

 

This is very frustrating.

 

I am turning to the community for ideas on what to try next.

 

Regards,

Gus

21 Replies

Re: Pixelation problem and HD signal loss problem

tommyy2
Visual Engineer

Three peices, the antenna (lnb etc), the cabling (hub, connectors rtc), and the receiver (Hopper ?).  If it's intermittabt the only way to find it may be to replace each part till it;s fixrd.  Have they talked about a receiver replacement yet?

Re: Pixelation problem and HD signal loss problem

d4g4m
Visual Engineer

It doesn't have to be raining to not receive a good signal. Being that you are in the Seatle area, heavy cloud coverage [where the dish is pointing] could block a clear signal.

And when it does rain, our dish is too small to receive a signal through orange and red weather radar rain. That's why Comcast has massive size dishes in their yard.

Re: Pixelation problem and HD signal loss problem

DISH Employee

What receiver model do you have? It should say on the front left side of the receiver.

If you press the Menu button twice, what is the software version listed on the screen? If you don't have a Menu button, select the Home button 3 times to get to the Diagnostics menu to get that information.
 

Re: Pixelation problem and HD signal loss problem

gusc1959
Character Actor

The receiver model is: Hopper with Sling.

The software version is: U243 4/17/2018, 3:332AM.

 

Hope this helps resolve the problem.

 

Regards,

Gus

Re: Pixelation problem and HD signal loss problem

DISH Employee

Can I have you go to Status on the left side of the Diagnostics screen, then go to Check Status? Once that test runs, let me know what satellite numbers you have in Box E and Box C

Re: Pixelation problem and HD signal loss problem

gusc1959
Character Actor

Box E displays satellite numbers 119, 110, 118, 129 and Box C displays the word "Strong".

Re: Pixelation problem and HD signal loss problem

DISH Employee

That's a good thing! We may be able to retest the installation, to bring in the signal that was just checked. On the left side of that screen, can you select the "Dish" option. From there, you should see the option for "Test Installation". Run the test, if you are not recording anything that you would not mind interrupted. Once complete, let us know if they're any additional error messages or if everything comes back okay. 

Re: Pixelation problem and HD signal loss problem

gusc1959
Character Actor

I have run the "Test Installation" test and there were no error messages displayed on the screen.

Re: Pixelation problem and HD signal loss problem

DISH Employee

Sounds good, lastly, select the "Tools"option on the left side of the Diagnostics screen. You should see the option to "Reset Hopper". Select it and allow the Hopper to fully reboot on its' own. If you notice any updates are acquiring signal messages, allow them to complete, as well.