Pixelation problem and HD signal loss problem

cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Pixelation problem and HD signal loss problem

wlandrum
Extra

I get only local HD channel pixelation and it seems like it happens mostly at nightime, just when primetime is about to occur. I have had techs come out way too many times to count. Everything has been changed out over the years and it will go away for awhile and then return. I live in south central Washington state.

Re: Pixelation problem and HD signal loss problem

DISH Employee

My apologies for the delayed response due to the higher than normal volume of posts that we've had the past few days. I know that pixelation issues are frustrating. We would most certainly want to take a closer look into this issue for you. May you please provide me with your phone number and security pin in a private message so that I may access your account?

Highlighted

Re: Pixelation problem and HD signal loss problem

dbax42
Camera Crew

I sent a picture of this problem to support to show what is still happening.  Also, today, while watching Law and Order the screen went all yellow/green?  and no sound then after several seconds it came back on, first to total black screen then the picture perfect reappeared?  


@KimberlyH wrote:

My apologies for the delayed response due to the higher than normal volume of posts that we've had the past few days. I know that pixelation issues are frustrating. We would most certainly want to take a closer look into this issue for you. May you please provide me with your phone number and security pin in a private message so that I may access your account?


 

Re: Pixelation problem and HD signal loss problem

DISH Employee

Hi, dbax42! Can you please send us a private message with your phone number and 4-digit pin? Here is a link with step-by-step instructions on how to send a PM: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039