PAUSED SHOW ENDS UP REWINDING 3-4 MINUTES

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PAUSED SHOW ENDS UP REWINDING 3-4 MINUTES

Dove
Character Actor

When I pause a recording, even for a couple of seconds, and then press play most of the time the show has gone backwards at least 3-4 minutes---then I have to FFWD to find where I had paused it. Anyone else have this problem and is there a known solution?

7 Replies

Re: PAUSED SHOW ENDS UP REWINDING 3-4 MINUTES

DISH Employee

Hi there, Dove! We can certainly look into this together! Which model receiver do you have? You can locate the model on most receivers on the left hand side of the front panel. 

Re: PAUSED SHOW ENDS UP REWINDING 3-4 MINUTES

Dove
Character Actor

The Model is ViP722.

 

Thank you.

Re: PAUSED SHOW ENDS UP REWINDING 3-4 MINUTES

DISH Employee

Thank you for this information! Is this happening on live TV or your DVR?

Re: PAUSED SHOW ENDS UP REWINDING 3-4 MINUTES

Dove
Character Actor

I'd say it happens on recorded shows as we seldom watch live TV. 

Re: PAUSED SHOW ENDS UP REWINDING 3-4 MINUTES

DISH Employee

Can you go ahead and try it on live TV to see if you're getting the same issue there please?

Re: PAUSED SHOW ENDS UP REWINDING 3-4 MINUTES

Dove
Character Actor

I tried a few times and it did not happen with live TV.

Re: PAUSED SHOW ENDS UP REWINDING 3-4 MINUTES

DISH Employee

Let's go ahead and do a hard reset by unplugging your box from the power for 10 seconds and plugging it back in, let me know if it's still happening after that!