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Online chat

ctcrouch
Extra

Is there something wrong with the chat feature online?  When I click on it nothing happens.

4 Replies

Re: Online chat

Hdugan
Extra

I'm so sorry chat was not working for you! I woud just like to ask for some additional questions to properly ivestigate the issue and get this resolved for you. Could you direct me to the path that you took to get to the chat feature? If you could please respond with a hyperlink to the page, that would be great!

Re: Online chat

DISH Employee

Hi ctcrouch! You can also send me a private message. Be sure to include your phone number and 4-digit PIN to your DISH account. I'm here and happy to help out! You can use this link to help out- https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039

Re: Online chat

Doug1026
Extra

When I log in and select Contact US, there is a Chat Bar at the bottom. When I click on it, nothing happens,

I used to see a bubble on the bottom right of the screen, but I no longer see that and have not been able

to contact DISH for weeks! Because I am hearing impaired, it is very important to me to be able to chat to

avoid misunderstandings. If chat is not available, I would prefer email over the use of phone. It is very

important to me and with out one or the other, I feel like I have no support from DISH.

Re: Online chat

DISH Employee

Doug1026, We never want you to feel like you are not getting proper support from DISH. If you have any account questions, please send a PM with the phone number and 4 digit security PIN. https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039