jv2421, I hate to hear that you are experiencing this issue, and we can take a further look into this for you. Please send a Private Message with the phone number and 4 digit PIN on your account so that I can access your account. You can use this link for more detailed information on how to send a Private Message: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
I hate t hear that you are having so many problems with your equipment. It sounds like we have forwarded your specific issue over to our Engineering Team. I'd be pleased to take a look at your account to see what is happening here. May you please provide me with your phone number, & security pin in a private message so that I may access your account?