On Demand causing Joey to Restart

cancel
Showing results for 
Search instead for 
Did you mean: 

On Demand causing Joey to Restart

jv2421
Extra

The title is self explanatory. Whenever I try to use On Demand, it causes my Super Joey to freeze up or restart. The same goes for when I try to use Netflix. How can I fix this?

7 Replies

Re: On Demand causing Joey to Restart

DISH Employee

jv2421, I hate to hear that you are experiencing this issue, and we can take a further look into this for you. Please send a Private Message with the phone number and 4 digit PIN on your account so that I can access your account. You can use this link for more detailed information on how to send a Private Message: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039

Re: On Demand causing Joey to Restart

Fyrfytrokla
Extra
I have this same problem with my brand new Super Joey. A month ago we went from the original Dish Network boxes to the Hopper Sling, a Super Joey and a wireless Joey. We've had problems with the super Joey from the very beginning. Anytime I try to pick a movie from Dish on demand the super Joey resets itself I called and they told me that this is an ongoing problem that they already know about. I dealt with it for another two weeks and it kept on happening so I called and they sent a technician out today who saw the problem in person. He replace the super Joey and the new super Joey start doing the same thing and after he left I realized that he programmed the remote to the TV but not to my soundbar. So I go to the remote control option and try to program the soundbar and now it's resetting itself every time after I pick the brand name of the soundbar. So I called back to Dish to see if they could get the guy to come back and they said there's no way to communicate with him so they told me I would just have to wait until dish figures it out and they would send out an update to all the dish customers.

Re: On Demand causing Joey to Restart

DISH Employee

I hate t hear that you are having so many problems with your equipment. It sounds like we have forwarded your specific issue over to our Engineering Team. I'd be pleased to take a look at your account to see what is happening here. May you please provide  me with your phone number, & security pin in a private message so that I may access your account?

Re: On Demand causing Joey to Restart

pentegron
Extra
Same problem here. Found that it drops the ethernet connection,reset and it will work for a little bit( 5 seconds to 5 minutes) and everything drops. I have direct connections on both the hopper and super joey. Later I will call the dish internet specialists. Then be told to unplug and pray, again.

Re: On Demand causing Joey to Restart

DISH Employee

We will definitely forward this to our Engineering Team, so that they are aware of the issue you are seeing with the Joeys. 

Re: On Demand causing Joey to Restart

richardjcoon
Extra

Same problem.  Tried several different old TV shows.  Video would not start and Joey reset.

 

Re: On Demand causing Joey to Restart

DISH Employee

Hey there Richard, if at all convenient PM us so that we can access the account and review the equipment.