OTA adapter hangs with strong signal

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OTA adapter hangs with strong signal

hstevenson
Camera Crew
OTA adapter hangs when "Attempting to get signal" when the display shows a signal strength of 95-100%. Reselecting the channel usually clears the hang.
16 Replies

Re: OTA adapter hangs with strong signal

DISH Employee

Thank you for your feedback, hstevenson! Have we tried to restart the receiver by unplugging it from the power completely for 30 seconds to see if that solves the issue?

Re: OTA adapter hangs with strong signalge

hstevenson
Camera Crew
No change after disconnecting adapter for 30 minutes. Software seems to hang about 1 out of 20 OTA channels selected. Never returns from hang until some action is taken such as a channel down then up. Signal strength is always between 95 and 100.

Re: OTA adapter hangs with strong signalge

DISH Employee

Thank you. Is there anyway that we can unplug the DISH receiver from the power for 30 seconds?

Re: OTA adapter hangs with strong signalge

hstevenson
Camera Crew
Restarted the Hopper. No change.

Re: OTA adapter hangs with strong signalge

DISH Employee

Did you press the Red reset button or were you able to unplug it from the power completely?

Re: OTA adapter hangs with strong signalge

hstevenson
Camera Crew
Did a reset from the setting menu. Also, after I unplugged/plugged the OTA adapter the hopper did a reset.
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Re: OTA adapter hangs with strong signalge

DISH Employee

Thank you, is there anyway that we can physically unplug the DISH receiver from the power completely?

Re: OTA adapter hangs with strong signalge

hstevenson
Camera Crew
After physically disconnecting the hopper, still getting hangs but they seem to be less and go in waves. When the hopper is first started up, hangs are about 1/20 but after it is up for a while, it sometimes goes to 1/5 and then clears up.

Re: OTA adapter hangs with strong signalge

DISH Employee

Oh wow. When it starts to get hung up, is it always during the same part of the day?