Not getting 4K out of Netflix app on Hopper 3

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Not getting 4K out of Netflix app on Hopper 3

WynsWrld98
Extra
I play a 4K Netflix title such as Grace and Frankie on the Hopper 3 to my Epson 5040 projector which accepts 4K signals but the projector's info screen shows 1080p. Download broadband speed is 250 mbps.

In the Hopper TV settings I have it set to the option that includes 4K. I have a premium 4K certified cable from my Hopper to my Denon X6300H a/V receiver then premium 4K cable from Denon to projector.

I also own a Sony UBP-X800 player connected to my Denon using exact same 4K HDMI cable as the Hopper. The Sony includes a Netflix 4K streaming app and it feeds the projector 4K just fine.

Regarding winter Olympics coming up I want to make sure I can get 4K out of the Hopper but I'm off to a bad start. I am not aware of any other 4K content the Hopper provides to try. Is there any?

Thoughts?
1 Reply

Re: Not getting 4K out of Netflix app on Hopper 3

Chadt4141
Associate Producer
Is the projector HDR?