I have been having this problem for over a year. I have called it in and have been told that they do not have enough evidence of this, but they will attempt to replicate the problem to try and work on it. Nothing yet. If you unplug your receiver and then plug it back in it will come back every time. However it is not a permanent fix. My bluetooth cuts out a few times a week when I want to use wireless earbuds. It will even cut out in the middle of using my wireless earbuds. Sure enough, I look at the settings menu and the icon is completely gone. Very frustrating.
Currently, this is not a known issue. However, we would like to look into this further for anyone still experiencing problems.
We ask any other customers who may be experiencing a similar issue with their Hopper's to reply in this thread with their receiver’s software version (but not the receiver number) so we can continue to investigate.
You can grab the software version of your receiver by pressing the Home/Menu button three times on your remote or by pressing the System Info button on the front of your receiver.