No Amazon Alexa section in Settings on Hopper3

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No Amazon Alexa section in Settings on Hopper3

Lowcarb
Character Actor
I wish to pair my Amazon Echo with my Hopper3 but I can't follow the instructions.

When I go to [b:16egai97]Menu[/b:16egai97] -> [b:16egai97]Settings[/b:16egai97] I do not find an [b:16egai97]Amazon Alexa [/b:16egai97]section!

My Hopper3 is connected to my home network and the internet
My Amazon Echo is connected to my home network and the internet
I ran diags on the Hopper3 and all is green.

I already have an[b:16egai97] Accessibility[/b:16egai97] section in my settings, but to be through I went to CH # 9607 and selected it to get any software update that might be available. Nothing happened. That was days ago so plenty of time to get any updates. I have done both soft and hard reboots. No change.

Is this a known issue (I didn't find it searching the forums) ?
Is there a work around?
Is there a fix?
Is there an ETA for a fix?
13 Replies

Re: No Amazon Alexa section in Settings on Hopper3

Moderator
Moderator
What is your software version on the Hopper 3? If you just received it today you will need to wait at least 1 day.
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Matt "Speedy" Gonzales | Moderator

Re: No Amazon Alexa section in Settings on Hopper3

Lowcarb
Character Actor
Matt G wrote:
What is your software version on the Hopper 3? If you just received it today you will need to wait at least 1 day.


My Hopper3 was installed on 6/24.
It has been 3 days, no operations are pending that I can see.

Re: No Amazon Alexa section in Settings on Hopper3

Moderator
Moderator
What is the software version on your Hopper 3?

Verify hopper is connected to internet and alexa icon will appear the following day. both alexa and the hopper must be ip connected.
---------------------------------
Matt "Speedy" Gonzales | Moderator

Re: No Amazon Alexa section in Settings on Hopper3

Lowcarb
Character Actor
My software version is U348 6/24/2017,3:35PM
BootStrap Version 1012
Available Joey Software W150W203U277U478
Application Software AN270a
Transceiver Firmware 011

As stated in the OP both the Echo and the Hopper3 are connected to the internet. Verified!

There is still no Amazon Alexa option under settings :(

Re: No Amazon Alexa section in Settings on Hopper3

peggyrh
Associate Producer
Current Hopper 3 software is U349 (added to mine on 5/16), might be why it's missing. Alexa integration is only on the Hopper 3 for now, not on Joeys. The icon shows up in 3rd row of Settings, left side next to Power icon.

Re: No Amazon Alexa section in Settings on Hopper3

Lowcarb
Character Actor
peggyrh wrote:
Current Hopper 3 software is U349 (added to mine on 5/16), might be why it's missing. Alexa integration is only on the Hopper 3 for now, not on Joeys. .


Thanks @peggyrth. Anyone care to enlighten me how to force a software update?

Re: No Amazon Alexa section in Settings on Hopper3

peggyrh
Associate Producer
try settings, diagnostics, then choose tools. there's a choice to upgrade software, might work since you're behind one version - other than that it's just a matter of whenever your Hopper gets it downloaded. hope it works!

Re: No Amazon Alexa section in Settings on Hopper3

Lowcarb
Character Actor
peggyrh wrote:
try settings, diagnostics, then choose tools. there's a choice to upgrade software,!


I have 5 selections under settings - diagnostics - tools:
RESET HOPPER
RESTORE SETTINGS
RESET TO FACTORY DEFAULTS
BACKUP SETTINGS
RESTORE RECORDINGS

nothing about updating software

Re: No Amazon Alexa section in Settings on Hopper3

peggyrh
Associate Producer
Maybe that's part of the last update as well, mine has 6 sections & I thought the updates section had been there for a few months. Your only other option is to hope it gets an overnight update one of these nights when it's in standby. I tried the Alexa feature but it doesn't do much yet, hopefully more features will be added soon.