After seeing the wonderful ads on TV of the Dish voice remote, and seeing that my old one has seen better days, I decided to order a new voice remote. I ordered dirct from Dish, paid a little over $27 with shipping.
I received it yesterday, paired it with my set and proceeded to ask it to look for channels and programs. It just said "Listening" and then did the search/spin thing. Nothing happened. I contacted Dish and they told me that it is a known problem and after they receive more complaints the engineers will be able to rectify the problem. I was so upset that they knowingly let me purchase something that they knew had a problem. The customer service representative tried to smoothe it over by telling me his remote has the same problem. I am returning it, but I have to suck up my original shipping costs, which does not seem right. Dish is about to lose a customer...........
Sorry to here you are having these issues Redee, to be honest, Chad is correct. Often times it can come down to internet connection speed, because the voice search is reliant on IP connectivity. Also do you remember if the remote did a firmware update when you first paired it to your Hopper or Joey? The 54.0 voice remote typically needs to do this or it may have issues with some functions.
If you would like you can also Private Message me the phone number on your account and I will be happy to take a look at your install and see if I can find any possible work arounds.
If you need help with sending a PM here is a great walkthrough of the process!
How do you hardwire it? Do you mean connecting the Hopper directly up via ethernet cable to my modem? My modem is connected in another room and this would not be possible to do.
To hardwire your Hopper to the internet means connecting it directly with an ethernet cable instead of using the wi-fi. You may be able to force the remote to do a firmware update by unpairing it, then re-pairing it to the receiver. Internet speeds do play a big role in the voice features of the remote working properly. Let us know if you still have any issues!