I've been a Dish customer for 6-7 years. LOVED DISH and told all my family and friends the same...but, about 6 months ago or so Dish "upgraded" the software on my Hopper system and since them the performance and functionality of the entire system has been SERIOUSLY degraded. I've called Dish (and Frontier) customer service AT LEAST 4-6 times to find out what can be done and every time they go through some scripted motions and leave me w/ same issue. The functionality of the DVR went from great multi-speed slow fwd and reverse to jerky barely functioning single speed (if/when it works at all). Most of the time slow reverse doesn't work at all. Every button press on my remote takes anywhere from 2-8 seconds to do anything on my system...it is horrible and was NOT like this before the "upgrade". Multiple times per week turning on the system will result in a black screen...unplugging joey and hopper resets everything and gets the system working most of the time...this never happened before. I've told customer service this multiple times and they ask me to turn my box on and off, or send a signal...nothing works and i'm left w/ same VERY nasty slow disfunctional system. As much as I LOVED my Dish for the previous years, I HATE it more now. As much as I HATED comcast before moving to Dish, i'll probably move back and pay more b/c Dish just really seems to not care at all about the issues that i'm having. Very frustrated about this...has anyone else seen crappy functionality since the big system software "upgrade" this year? Dish customer service tells me that they are not receiving complaints about this...so I asked them if my hardware was bad, and the last thing they told me when I called is that they send out frequent updates and that my issues would "probably be fixed by one of these updates". I read that as a brush off
Thank you Erika.
I did look through the FAQ first, but didn't see the solution there that you provided...thanks again!
TopMJW wrote: Thanks for your responses. I think you're right re: new software on old hardware...though Dish tech support or customer svc. won't say so. The drop-off was just so dramatic. It is amazing to me that Dish works so hard to get new customers yet they're willing to treat loyal existing ones like crap. I'll be sad to go, but dang! I'll just start shopping for new customer promotional offers from Direct or Comcast. To go from LOVE IT/GREAT to HATE IT/Sucks in less than ~6 months is really sad and frustrating...all the more so when it seems like Dish isn't willing to do anything at all about it. :/
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