Chadt4141 wrote: Which receiver do you have? How is it connected to the TV?
hddn wrote: Hard to say with few details. For example how close were you standing when he suggested not standing so close? And how big is the display? There is always a "too close".
Of course there are all kinds of other possibilities too like having the resolution set wrong and TV settings. For example, high frame rate/motion smoothing settings generally give me the impression that people's faces turn to mush when they move their heads.
In that case, the tech was most likely correct.
Screen size Viewing distance range for 1080p HDTVs
70" 8.75-14.6 feet
That said, Dish definitely does overcompress, no question there.
I've now had 3 Dish techs two Hopper 3's trying to improve my HD reception with no success. As much as I love the Hopper 3, I've decided to return to cable. Dish was kind enough to forgive the early termination fee, which was a surprise even though Spectrum has a buyout program that I could have used.
When I called to cancel I was of the mind I would return at some day - love the hopper! - and even get a second dish for our motorhome. That was until I was speaking with a most beligerent and insulting Dish rep, Jose in Denver. Apparently Jose does not understand just who the customer in this transaction. I had to interrupt him several times as he tried to insist I not cancel. I understand his job is customer retention, but after I said no a few times, he should have thanked me for being a customer and hope that I return someday, which I admit was entirely possible. Jose changed my opinion of Dish. It is the "one bad apple" theory.