New Customer Poor HD

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New Customer Poor HD

jimall66
Character Actor
Just switched from Comcast to Dish. Very disappointed with HD receprion compared to prior. Images appear out of focus and fuzzy on all HD channels. We like to watch sports and images are almost unwatchable if not closeups. In any image like full court in Basketball for instance, players faces are unreconizable.
Had Dish tech over yesterday and he could not fix even though he acknowledged my issue. His best idea was to not stand so close to my tv!!!!
Is this really what I will be seeing for the next 2 years?
Tags (3)
6 Replies

Re: New Customer Poor HD

Chadt41411
Casting Director
Which receiver do you have? How is it connected to the TV?

Re: New Customer Poor HD

hddn
Visual Engineer
Hard to say with few details. For example how close were you standing when he suggested not standing so close? And how big is the display? There is always a "too close".

Of course there are all kinds of other possibilities too like having the resolution set wrong and TV settings. For example, high frame rate/motion smoothing settings generally give me the impression that people's faces turn to mush when they move their heads.

Re: New Customer Poor HD

jimall66
Character Actor
Chadt4141 wrote:
Which receiver do you have? How is it connected to the TV?


Thank you Chadt4141
I have the Hopper 3 connected via gold plated HDMI to my 70" HD Sharp Aquos. The HDMI does switch through my Yamaha amp. The tech and I tried other cables and bypassed the amp with no improvement in picture.

Re: New Customer Poor HD

jimall66
Character Actor
hddn wrote:
Hard to say with few details. For example how close were you standing when he suggested not standing so close? And how big is the display? There is always a "too close".

Of course there are all kinds of other possibilities too like having the resolution set wrong and TV settings. For example, high frame rate/motion smoothing settings generally give me the impression that people's faces turn to mush when they move their heads.

Hi hddn,
Display is 70" Sharp HD.
The tech and I were standing just a few feet from the display, closer than I watch, but not an unreasonable distance. The display is 240 hz. and has worked just fine in the past. The tech found all the settings in the Hopper 3 to his satifaction. The images are blurred/fuzzy even when there is no or little movement.

This is exactly the configuration used in the past with Charter cable.

Re: New Customer Poor HD

stile99
Cinematographer

In that case, the tech was most likely correct.

https://www.crutchfield.com/S-xbOvVswvyIO/learn/learningcenter/home/TV_placement.html
Screen size Viewing distance range for 1080p HDTVs

70" 8.75-14.6 feet

That said, Dish definitely does overcompress, no question there.

Re: New Customer Poor HD

jimall66
Character Actor

I've now had 3 Dish techs two Hopper 3's trying to improve my HD reception with no success. As much as I love the Hopper 3, I've decided to return to cable. Dish was kind enough to forgive the early termination fee, which was a surprise even though Spectrum has a buyout program that I could have used. 

 

When I called to cancel I was of the mind I would return at some day - love the hopper! - and even get a second dish for our motorhome. That was until I was speaking with a most beligerent and insulting Dish rep, Jose in Denver. Apparently Jose does not understand just who the customer in this transaction. I had to interrupt him several times as he tried to insist I not cancel. I understand his job is customer retention, but after I said no a few times, he should have thanked me for being a customer and hope that I return someday, which I admit was entirely possible. Jose changed my opinion of Dish. It is the "one bad apple" theory.