I'm having the exact same problem............... NETFLIX great on 4 Joeys but wont work on Hopper.Has a solution for this?
When I open Netflix on my Hopper 3 (software version U508) the Netflix screen comes up but the audio from whatever channel I had been on remains and it just hangs like that until I reset the Hopper. It does the same thing from Netflix app or if I access Netflix via channel 370. I’ve reset Netflix to factory default, checked internet speed (fine) and logged out of Netflix but still happens. A daily hard restart of the Hopper is required. Joeys have no issues with Netflix. Any suggestions?
bud, this is currently a known issue and our Engineer Team is working on recreating and finding a solution. Have you been able to reset Netflix to factory default on the Hopper?
To do this, press the "Home" button three times on the remote. Scroll down to "Tools", then select "Reset To Factory Defaults", then select "Reset Netflix To Defaults". Once it has done, unplug your receiver from the power outlet for 15 seconds and plug back in. Let us know if this helps!
Hello Jasonandsarah. Thank you so much for all of that information. I will definitely like to get your account information added to the list for this error. Can you please send me a Private Message with the phone number and 4 digit Pin so I may do so?
To send a Private Message:
1. Make sure you are signed into the Communities page.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name (JasmineD) in the Send to area.
5. Enter the subject for the message in the Message Subject area.
6. Type the reply in the Message Body editor.
7. Then click Send Message
Hello, Christinec. I know how frustrating it is to have to reset your box to resolve an on-going issue. I did want to let you know that we did have a scheduled fix for your issue that comes out on approximately, 07/31. Thank you so much for your patience!