Netflix not working on Hopper 3

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Re: Netflix not working on Hopper 3

mikekelly
Character Actor
Not to burst anyone's bubble, but they gave us a new Hopper and guess what? It still doesn't work. Don't get your hopes up.
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Re: Netflix not working on Hopper 3

KachinaShadow
Audio Engineer

This was posted by a DISH EMPLOYEE on 03/06/2018...

"It sounds like from what you've said here that the Netflix app is freezing on the Hopper on launch. I see there is a known issue with the Netflix app frozen on the launch screen and our engineers are investigating it."

So why is it still happening?

Re: Netflix not working on Hopper 3

DISH Employee

I understand how frustrating this must be, however this forwarded to our engineering team, and is being reviewed at this time. When a fix becomes available it will be sent to your receiver in the form of a software update.

Re: Netflix not working on Hopper 3

KachinaShadow
Audio Engineer

Hi Kimberly,

Thanks for the quick reply...

Maybe you could pass along to UPPER MANAGEMENT that being able to access NETFLIX through the Hopper makes it a little easier to deal with the HBO/CINEMAX debaucle so it should be a #1 priority of the ENGINEERING TEAM to insure that it works seamlessly.

Thanks,
Paul

Re: Netflix not working on Hopper 3

DISH Employee

I will definitely submit this feedback on your behalf, and hopefully we can get this resolved for you soon. 

Re: Netflix not working on Hopper 3

Altud
Character Actor
I JUST did a year contract to get the price lowered!!! Evidently I need to rethink this and go back for a bigger discount!! This is so aggravating and I can’t believe that it has been a problem for this long!!!

Re: Netflix not working on Hopper 3

Tfiers
Extra
When I spoke to tec support they made me feel like this was my problem! It used to work if I restarted the Hopper but no longer. Now I see 14 pages of posts with the same problem.

Re: Netflix not working on Hopper 3

DISH Employee

We would never want you to feel that way, Tfiers. Can you give me more details on what specifically is happening. Are you seeing an error message? 

Re: Netflix not working on Hopper 3

Tfiers
Extra
I rebooted my router, rebooted the Hopper, unplugged the tv and Hopper, unplugged WiFi adapter on tv. Still nothing. I tried accessing Netflix from the app and the channel. Still, when I select Netflix the logo appears but freezes and I can still hear the previous channel’s audio.

Re: Netflix not working on Hopper 3

DISH Employee

Thank you for the information. Any other apps giving you a similar issue?