Oh, no! I hate to hear you are having this issue, herefishie. I am happy to check a few things. Are you just seeing the Netflix logo? If so, does it freeze on that screen or is the screen going back to Live TV?
It freezes at the logo and you can hear the audio from the station your tuner was on when you launched the app.
i can either use the remote to get to the accessibility settings and change any one of the accessibility options, then back out of the accessability screen and it returns me to the tuner screen, the other option is to Power cycle the Hopper.
The hopper is connected to my home WiFi. I have not tried using the Ethernet connection.
I have noticed that when my home network has to be restarted is when the Netflix issue happens the most.
This is currently a known issue and our Engineer Team are actively working on getting it resolved. Are you experiencing this issue at the Joeys or just the Hopper?
By known issue, they mean it’s been going on for several years with no progress, fix, or indication of what the problem is. I wouldn’t get your hopes up
Hello Tessatell, we are aware of the Netflix issues on our devices, and our engineering team is working to find a resolution for this issue. At this time resetting the device is a workaround for getting the application to function.