Mundman, our Engineering Team is still working on resolving the issue, and at this time, we do not have an estimated fix date. I can definitely add your account to the report for the Engineering Team! Please send me a Private Message with the phone number associated with your account and the 4 digit PIN so that I can get this added.
I'm a recent Netflix user. During the trial month, we had no issues. Since becoming a paid subscription this month, we now see the freezing load screen and now we are seeing a loss of resolution.
After resetting the modem, the Dish Hopper 3, Netflix itself and playback settings, checking software levels and performing internet speed tests on multiple devices at multiple times, I found that the Hopper connection speed is below the Netflix threshold and averaging 6 Mbps while my other devices are averaging 25 Mbps. (download)
Why is the Hopper slowing or reducing the internet connection speed?
Also, after a year, why is Engineering still working on the freeze without a fix?
Hi autotkgrad. That's a great question. The Hopper isn't designed to slow internet connection speeds; it generally gives what it gets. That being said, we may be able to troubleshoot connection-related concerns with you to see if it can be improved by connecting the internet to your Hopper receiver in a different way (eg: via ethernet).
Incredible that your "team" has been working on this for well over a year and nothing has changed. Box freezes daily, hard reset required.
That definitely shouldn't be the case, JonathanMurray. It may be a different issue that is causing your receiver to do that. Have you had it replaced recently? We would want to look further in to things with you, if needed.