At this time, we don't have an estimated fix date, but our Engineering Team will continue to work on reaching a resolution. We appreciate your patience.
I can understand the frustration of having technical issues and experiencing them for an extended time. These issues often require multiple account examples to help isolate the issue. We cannot guarantee a time by which issues can be resolve since the timeliness of the resolution will depend on what the issue is and the resolution needed.
Following. Same issues for months. Finally got fed up enough to come searching for a solution. Disappointed to see the response from Dish. Given the number of customers on this thread alone, this is an easily reproducible issue and should have been addressed by now.
Add me to the list! This has been going on for months. I finally got fed up enough to do an online search. Last night I had to reset it 3 times before it would work.
I absolutely understand your frustration, ZXNasty! We aren't given updates on each report as to what the engineers are doing, we can check the report in our tool and give the status there, and this is what we do.
The status is "sent to engineering", and according to this there isn't a workaround on the Joeys yet, but for the Hoppers it's showing to place Joeys in Standby (powered off basically), then start a partial reset on the main Hopper box. Once that's finished, power the Hopper off and let all the equipment sit for an hour before turning it back on.
This workaround doesn't mean it will work, but it means it has been successful in some instances and is given in the hope that it will be successful in the interim period while our engineers are working on a more long-term solution.
Hey guess what?! This is STILL happening.
Yes yes, I know. You understand our frustration/you're working on it. I'm tired of getting the same line of BS.
There is no update, nobody ever says anything about this unless we complain. This is pathetic support. Absolutely abysmal.
I can assure you that I do NOT look forward to whatever scripted response I'll see back about this. It's clear you guys don't actually care about this issue, regardless of all the complaints here.
Been having the same problem as everyone here, for a couple of years.
We have Comcast for our internet and the hopper is connected to WiFi. sometimes when we loose internet connectivity, we have found that Netflix starts having issues. restarting the cable modem seems to be what contributes to Netflix not working on the hopper and we have to Power cycle the hopper to watch Netflix.