Hey, ZXNasty! I absolutely understand why you would be upset with the Netflix App issue, and the experience with getting it resolved. We definitely know how much not being able to access the feature can impact our members, and are working to get it resolved as quickly as possible.
If you will send me a Private Message with your account/phone number and 4 digit security code, I'll be happy to make sure your account information is added to the report for our Engineering Team.
Betaraydave, I can definitely understand your frustration. If you would like to add your account to the report for our Engineering Team, please send me a Private Message with the phone number and 4 digit PIN on your account.
ZXNasty, if you are getting audio but no video that doesn't normally point to an issue with the app's software. We would want to make sure that the Hopper is connecting fully to your internet service to be able to stream the show/movie you are trying to watch.
To test this, you will need to press the Home button three times or the Menu button two times depending on which remote you have.
Then select Status > Send Status > Test Connections.
What is the download speed showing for the Internet connection?