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Re: Netflix no video

DISH Employee

Hi HillmanCA. Are you seeing this Netflix problem in all the rooms in your home?

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Re: Netflix no video

joe_wht
Character Actor

I'm  SO F'n  Pissed...  SO SO  F'n Pissed.. ARGGG

Right now January 7th 2018  8:30pm'sh I have 2 Primetime shows recording that i did not want to watch until I could skip commercials.

SO.. I had 1 epsode left on a Netflix series I figured I'd watch.

I opened it TWO TIMES in my living room and it Froze up as it normally does with the "NETFLIX" logo in the middle of the TV acting like it's starting up, but it's actually frozen ... During my Primetime Shows I'm wanting to watch!! !! !!

---- Normally after I RESET it with the red button.. Netflix normally will play fine.

HOWEVER,  my 2nd attempt...  it Freezes AGAIN..  2 times.. my 2  Primetime shows is inturpeted for a REBOOT.

...  So, I recall this email you guys asking does this happen in my OTHER  Joey Rooms..

I went to my bedroom, selected netflix app.. and it Freezes.

..

So, I need to bring your attention to something.

NORMALLY.. for several years.. if Netflix freezes.. and I RESET the system, 99.9% of the time..

it will Play Perfectly after reboot... But not this time

Actually.. it froze up TWICE in my Living room, after Reboot, then I went to my bedroom and it Freezes up.

.

Another note..  YESTERDAY.. I opened Netflix after 3 or 4 days and it played FINE.. PERFECTLY without Reboot.

.

I don't know what to take away from this, OTHER THAN, Yesterday I initiated netflix Mid-Evening, Not in Primetime.

could it be congested?  Why would not not play after 2 reboots?

.

Yesterday it played after several days of no use.

However, Normally if it freezes up, it plays fine after reboot.. but not tonight after several reboots.

.

I was gonna suggest offering an option to Auto-Reboot at a certain time, UNLESS a program is recording, otherwise reboot Before or After, depending on recording(s).

example.. i get home from work around 4:30pm.  Let me select a 2pm reboot and if something is recording let it reboot after recording is complete, hopefully after a 2 hour moving completes.   All in hopes if I decide to watch Netflix that night in a situation where a reboot clears up some issues with Netflix opening.

 

Re: Netflix no video

dthomas95
Extra

CalebS claims "Our Engineering team is working around the clock to get this resolved. As of right now, we do not have a timeline when this issue will be resolved as of yet.". I call BS on this. I reported this problem at least 2 years ago. I've reported it several times and always get the same response. There's NO WAY they are working around the clock to resolve this issue. If there's one thing that really ticks me off, it's when a company puts out a blatant LIE like this. Just admit that your techies are incompetent.

Re: Netflix no video

BobT
Extra

Same issue...resetting, unplugging, logging in and out, no luck. Even called netflix to let them know about issue. They worked with me for 30 minutes and even had an engineer call me back. No luck, Netflix's thinks is a Dish issue since the joey's work and get all there info from the hopper...

Re: Netflix no video

grammymidge
Character Actor

I am having the same issue. Joey's work on bringing up Netflix, but when I try to watch it on the Hopper 3 all I get is audio and the loading shows at 25% and going no further. This has only been going on the past week or so . I have reset Netflix in the system diagnostics but to no avail. What is going on and what else can I do so this will be fixed?

Re: Netflix no video

joe_wht
Character Actor

Dec 14th, 2019..   I actually opted for a NEW Roku Player (NOT the stick) connected to TV instead of using  Dish. When I was having the Dish Netflix problem I went ahead and put a GoSund WiFi Plug that my dish reciever plugs into.  SO When it messes up I can use my cel to reboot.  Sometimes before I get home from work I'll go head and let it reboot JUST So it'll work.     I already had an old Roku in my bedroom & I decided instead of messing with Dish/Netflix.. I'd just get a new Roku and I LOVE IT!

...  HOWEVER..  Sitting here this morning after reading your msg I went to Dishes Netflix app AND IT WORKED ..

without me rebooting..  Odd...  for So SO SO SO SO SOOOOooo Long I'd have to reboot EVERY DAY.

I guess there was a good dish software update down here in MisSisSipPi.

Re: Netflix no video

DISH Employee

Hello, grammymidge. We can definitely take a look at your Hopper's connectivity to see if any error reports have been sent to us. Please feel free to send us a Private Message so we can access that information. https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039