When trying to use Netflix we get sound but no picture. Restarting our Hopper3 usually temporarily fixes the issue. Restarting the box isn’t a viable solution to this issue. I’ve chatted with customer service and was told that it’s a known issue and that it wouldn’t be worked on until there were many complaints. It’s been weeks since my last contact and the problem still exists. I’m very disappointed in the lack of progress solving this problem.
Hello, SBridge. I hate to hear that you're having an issue with your Netflix losing video. This is current issue our Engineering team is aware of and working towards resolving. I understand the length of resetting the box is not optimal. We have found that just closing the Netflix app and reopening it resolves this issue as well.
Hello, Jstnaj. This particular work around is supposed to have great success for the issue posted above. The reason it may not be working as well for you is because, your issue may differ slightly. Are you noticing any differences like: freezing or buffering?
Our Engineering team is working around the clock to get this resolved. As of right now, we do not have a timeline when this issue will be resolved as of yet.
HOLD UP !! HOLD UP !! You mean Your Netflix Actually TURNS ON ?????
WTF ... The past 2 months (trying 3 to 4 times a week ) I select the Netflix Icon, the opening black background, red text
comes up.... AND STAYS -- it never opens. I have to F 'n RESET my Hopper
which does not help at all !!
... You mean You can actually get into the Dish - Netflix and select a movie ???
Well God D-----
Joe can you try resetting Netflix back to the factory defaults? To do this bring up the menu on your Hopper then select settings>diagnostics>tools>reset to factory defaults>reset Netflix to defaults. Click yes to confirm. After the reset try launching Netflix and see if there's any change. You may need to log back into the Netflix app.
Exiting the app and then re-entering does not work. I upgraded to Hopper 3 only a few weeks ago, have not modified any of the factory settings. At this point, I am unimpressed, yet it is costing more money. The only good thing at this point is I can actually see what digits I'm pressing on my remote without having to turn on a light.
If the Reset on Netflix is not working for you, we definitely want to escalate that to your Engineering Team. Please send us a Private Message with the phone number and 4 digit Pin so we can get that escalated for this issue. https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
Same issue here. Hopper 3, U528 version. We reset the hopper3 and Netflix hardware and settings. We get sound for the movie but no video, black screen. I'm able to see the movie with my computer and netflix account. I have a friend near by with the same Dish setup and they have video watching Netflix.