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Jmagg73

Netflix crashing hopper

Jmagg73
Character Actor
‎08-11-2017 08:23 AM
‎08-11-2017 08:23 AM
When I load Netflix it instantly crashes my Hopper. The only way to reset it is to pull the plug for 30 seconds. Any Ideas?
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4 Replies
Jmagg73

Re: Netflix crashing hopper

Jmagg73
Character Actor
‎08-11-2017 10:02 AM
‎08-11-2017 10:02 AM
It has the current update. Netflix was working until recently. I usually use the Netflix app on my TV.

I was going to try and log out of Netflix, but it crashes before I get the chance.
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IsraelH

Re: Netflix crashing hopper

DISH Employee
‎08-11-2017 10:39 AM
‎08-11-2017 10:39 AM
You can forcibly log out of Netflix by pressing menu twice or the Home button three times then selecting Tools > Reset to Factory Defaults > Reset Netflix.

Can you tell me what is the software version that the Hopper has?
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Jmagg73

Re: Netflix crashing hopper

Jmagg73
Character Actor
‎08-11-2017 05:50 PM
‎08-11-2017 05:50 PM
SWID U501
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Jmagg73

Re: Netflix crashing hopper

Jmagg73
Character Actor
‎08-13-2017 12:53 PM
‎08-13-2017 12:53 PM
Well it reset, but as soon as I clicked on a show to watch it crashed my hopper again.
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