Netflix App problem

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Netflix App problem

57bronc
Character Actor

I am unable to pause or fast forward a Netflix show on my two Joeys.  If I acsess Netflix through the Hopper it works great.

Is there a setting or something that I'm missing?   This is a new install, within a month.

Thanks for your help.

1 Solution

Accepted Solutions

Re: Netflix App problem

Chadt4141
Casting Director
The new remotes operate a little differently, with Netflix. I know, it’s weird.
9 Replies

Re: Netflix App problem

Chadt4141
Casting Director
Are you using the pause and fast forward buttons on the remote? If so, try using the arrow pad and select to perform those functions. Report back with your findings.

Re: Netflix App problem

57bronc
Character Actor

I tried the select and the arrows and that worked.   Is the pause and fast forward just for the TV?

 

Thanks Chad for your help.

Re: Netflix App problem

Chadt4141
Casting Director
The new remotes operate a little differently, with Netflix. I know, it’s weird.

Re: Netflix App problem

Chadt4141
Casting Director
Also, don’t forget to mark answered and kudos if you are satisfied with the answer.

Re: Netflix App problem

57bronc
Character Actor

If you are a part of Dish, your support online folks do not know this solution to this question. They are sending me new remotes.

Re: Netflix App problem

Chadt4141
Casting Director
Nope. I was a supervisor with them a few years ago, and had the opportunity to work alongside a lot of the tech ops team.

Re: Netflix App problem

dave555
Extra

To pause Netflix, just press the Select button. To unpause it, press the Select button again. I have remote version 52.0.

Re: Netflix App problem

sghunter
Extra

When is the problem going to be solved with Netflix stopping while watching with a tv with Joey?

 

Re: Netflix App problem

DISH Employee

This issue has been reported to our engineering team and they are working on a fix in an upcoming system update. At this time I do not have a time frame when that will be released. Have you tried resetting the Netflix app to its factory defaults by going to menu>settings>diagnostics>tools>reset to factory defaults>reset Netflix to defaults. Once the reset is done, try a whole home reboot by disconnecting your Hopper and all Joeys from their power. Then plug back in the Hopper and allow it to fully boot. Once you have a picture on the Hopper, then plug in your Joeys and allow them to pair. Then try the Netflix app to see if there is any change.