There are a few others things that we can double check to verify whether the issue is in fact the feed itself.
What equipment do you currently have?
What satellite orbitals are you receiving? If you have the Hopper system, press the Home button two times and select Dish on the Diagnostic screen.They will be listed under Switch Status. If you have a ViP receiver, press the Menu button and selecting System Setup > Installation > Point Dish > Check Switch. They will be listed under Satellite Input 1.
Thank you for that information. While this issue has already been submitted to our Engineering Team, I do want to double check to see if there is another option to get this resolved for you. We would hate to see you leave the DISH family due to this technical problem.
Can you please send us a Private Message with your phone/account number and 4 digit PIN? You can do this by clicking the mail icon on the top right corner of the page and click New Message. You will need to type in my username in the Send To field.
here is the response I received after sending a PM to JasmineD, note that the response is NOT from Jasmine. So much for the theory behind a "PM".
MattG 38m ago Re: NBC Bay Area - Black screen (no error message) Thank you for that information. I feel that it would be best to have a tech come out and check everything for you as we have not seen this. You can also try a new HDMI cable or different input on the TV. Without Dish Protect Silver on the account, there is a one time $95 charge for a tech visit. We can always add it on ($8.99/month) to discount the visit to $10. You would need to keep this for 6 months. If cancelled before the 6 months, there is a $30 fee to cancel it. Would you like to add this to your account to discount the visit?
Matt G is a site moderator, been with Dish for a long time (has helped me with support several times over the years). The rep you responded to probably had a few days off so rather than make you wait for a response he gave you an answer. Not sure what you don't understand, his answer was pretty straightforward - a tech visit costs $95 if you don't have the Protection Plan, discounted if you do. Always been that way (same when I had DirecTV 10 yrs ago), nothing is free anymore.
Per Private messagd from support, tech visit alone costs them $150 a visit.
Spoke to the cancellation department, tech visit is scheduled for tomorrow.
I will make Dish spend more in tech support than it costs me in early cancellation.
thanks for you dish loving input Peggy.