Mute, volume and tv on/off not working

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Mute, volume and tv on/off not working

Terrihas3
Extra
I have the 52.0 remote and last year the tech talked me into the 50.0 remote that is voice automated. Yesterday every control on the 52.0 works except the mute, volume, and tv on/off button. My 2 year contract is almost up so I thought maybe it could be the remote. I pulled out the 50.0 that the tech set up but we never use and it was doing the same thing. My regular tv remote will do all these things so it is not my tv. I've located the remote to make sure I was using the right one, I've checked the settings, I've changed the batteries, I've unplugged it and replugged it in again, and I did the system info button which showed everything to be good. Since it is both hopper remotes does anyone have any other ideas? Yes I can use my tv remote but it's the convenience of one remote.

Thank you
5 Replies

Re: Mute, volume and tv on/off not working

Chadt4141
Production Manager
GHo into the remote manager and reprogram your remote for the TV functions.

Re: Mute, volume and tv on/off not working

Terrihas3
Extra
Worked thank you

Re: Mute, volume and tv on/off not working

pintopaso
Extra

where does does one fine the remote manager?  my volume and mute stopped working today all other functions work.. 
I have the 540 remote

 

Re: Mute, volume and tv on/off not working

Chadt4141
Production Manager
Menu>Menu>Settings>remote control

Re: Mute, volume and tv on/off not working

DISH Employee

Hi there, Pintopaso! To get into the Remote Settings you will want to press the House button 2 times, then arrow down to Settings, and press Select, you should then see Remote Settings and  you will want to arrow over and press Select again. Once you are in the Remote settings you can repair the remote to the TV, and customize the buttons to suit your preferences.