Missing channels between main and joey

cancel
Showing results for 
Search instead for 
Did you mean: 

Missing channels between main and joey

Tuslerb
Character Actor

Support,

We have noticed in a number of cases that not all channels are on both the main unit and the Joey. Shouldn't they be the same?

Any idea of a reason for this, and what needs to be done to correct?

Thanks,

Tuslerb

 

5 Replies

Re: Missing channels between main and joey

stile99
Cinematographer
Different guide settings on each device.

Re: Missing channels between main and joey

peggyrh
Associate Producer
If you use a favorites list, it needs to be set up for each TV, it does not sync. If you use the all subscribed list it will be the same on both tv's.

Re: Missing channels between main and joey

Chadt41411
Casting Director

Let's start with what channels are missing, exactly?

Re: Missing channels between main and joey

Tuslerb
Character Actor

No we don't use the favorites. We were receiving DIY for the longest time on the Joey, but not main for at least 4-6 months. After your question, I see it is gone now.

Re: Missing channels between main and joey

stile99
Cinematographer
I didn't mention favorites specifically because there are also other guide settings. With the channel being DIY and now being gone, it would depend on what subscription you have but as that was recently on a free preview (I believe, could be wrong) it might be because one guide was set to all, one guide was set to all subscribed.