In the past 2 weeks I have also encountered the loss of signal & program guide more times than not but only overnight. When turning on the receiver the next morning I get lost signal error, using the reset button and unplugging did not fix the lost signal. Green bars never fill in on screen. But when I undid the coax cable from sat input 1 and directly used the main feed cable from the spliting device and connect to sat1 on the receiver it will then proceed to aquire signal and download the program guide. I then reconnect all cables and everthing works fine all day long for both sat1 & sat2 tuners. I kind of thought the DPP Pro Sat separator might be the culprit so I ordered a new device on ebay, it made no difference, problem still occurs after overnight. Some programming schedule recording is done at night but not sure if that has any bearing on this odd problem. Could it be the Sat updates that occur during early morning hours is a problem?. Don't have any clue. My receiver is the VIP722K DVR.
You shouldn't be having to disconnect and re-connect the cabling to get the signal to work. We definitely want to get this resolved.
Were you able to check the coax cables to see if any were noticeably damaged, or if the conductors on the ends of the coax were bent or missing?
I thank you for the reply. I did look at all the cable ends, the only one not changed out is the main feed. I should probably shorten it a bit and put a new compression fitting on the end to rule that out as the next step. Luckily I have the tool and fitting to use.
We can have a technician come out and take a look at the equipment and cables for you if you'd like. Or, if you want to go ahead and try that first and contact us back if it didn't fix the problem, that's fine also.
Put a new fitting on the main feed cable, next morning same problem- no signal. I am now thinking since the receiver turns off (or goes into some low power mode overnight) it cools down and some component inside the receiver is not working until it heats up. This time I did not touch any of the coax cables and just did the typical red button reset and unplugging a few times. Then the unit started to aquire signal and downloaded the program guide 20 minutes later. I called tech support and by the time they got on the line the system was already downloading so they could not troubleshoot. I was told they need me to be on the phone with them when the unit is in error code. 31-12-45 & 31-11-45 Guess I will need to try again tomorrow or buy a receiver.
I can take a look at your equipment and this error. Will you send me a Private Message with your account/phone number and 4 digit security code, please?
Hi - Just logging on to see if there is something going on with the satellite for the last two days?
Loss of signal when I turn it on in the morning. No problems when I turn it on in the evening.
Located in northern California. Thanks.
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