Hello Hkline. Here are the steps on sending a Private Message to us: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
Hi RP. That error generally distinguishes that there may be an issue with cabling in your installation. If you don't already have a technician visit set up, we're definitely going to want to troubleshoot that with you and see what needs to be done to get you back up and running.