Letterbox problem after Joey update

[ebrown26]

My Joey updated overnight and now all of my channels have extreme letterboxes at the top and bottom of the picture. I've already tried the changing the screen settings by pressing the star key below the 7 on the remote, but the stretch option makes me lose quite a bit of picture by trying to fill the screen. I've also tried adjusting the screen settings aspect on the TV itself, but that doesn't solve the problem either. Is there a setting I can use or cancel the update so that I can get the picture to fill the screen without losing any of the picture on either side?

[RickObe]

Did you try Menu > Settings > TV > Video Resolution and Aspect Ratio ?

[e38BimmerFN]

Also check Options/Display Format

[RickObe]

e38BimmerFN wrote:
Also check Options/Display Format

Just FYI, Options > Display Format is the same thing as the * key on the remote.

[ebrown26]

Yes, I have done both. Interestingly, the letterbox format remains no matter what screen ratio aspect I choose. Whether it is 16*9 or 4*3, the format doesn't change.

[RickObe]

ebrown26 wrote:
Yes, I have done both. Interestingly, the letterbox format remains no matter what screen ratio aspect I choose. Whether it is 16*9 or 4*3, the format doesn't change.

And have you tried unplugging the Joey for 30 seconds?

[obewan]

For what it's worth, I had a similar situation. Unplugging the HDMI cable for a few seconds fixed the problem for me.Once I re-connected the cable the image was restored to full screen and high definition. Not sure if it's a universal fix, but might be worth a try.

[Chadt41411]

Until you switch to HDMI, RCA cables will always change the format.