I woke up this morning to a Warning 981 screen on my Joey. The Hopper is fine. I immediately contacted Customer Service at 7:30AM EDT, and had a chat with one of the agents who suggested I unplug the Joey and plug it back in.
Unfortunately, I got the same error message. More unfortunate, I was disconnected from the chat and when I tried to log back in, I was told I'd need to wait nearly an hour. So this raises a few issues for me:
1) What's the point of customer service that doesn't service customers? Some people have to work and to ask them to wait an hour in the morning as they are getting ready to go to work is not servicing your customers.
2) I'm going to want a new Joey at this point. And I'll want a tech to come install it.
3) You have a dead link on the MyDish page that refers people to the old forums, while not redirecting here. It took me three tries to figure out where i needed to go to post this complaint.
4) In the past, DISH has had monitors patrolling these boards to help with responses. Why do I get the feeling I'm not going to see that here?
5) I've had DISH for nearly thirty years. This is the worst service I've ever had from them. It's "cable TV" bad.
