Joey freezes and pixelates

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Joey freezes and pixelates

MadAtJoey
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I recently upgraded to a 4K Joey as my previous one was having issues with freezing and pixelation. Well this one has the same issue and I am so frustrated. New cable was run, splitters were changed, LNB on dish was changed. No one in customer support seems to have any idea what I'm talking about or how to fix it . They keep asking me what error message appears and I keep explaining that there isn't one! Could this be an overheating issue? I have noticed that both Joeys get very hot despite being on top of the table and having complete open space above them. Help me I am so done with this issue!
3 Replies

Re: Joey freezes and pixelates

DISH Employee

I am sorry to hear of your ongoing issues with your Joeys. I'd be pleased to take a closer look into this issue for you. Can you please provide me with your phone number, and security pin in a private message so that  I may access your account?

Re: Joey freezes and pixelates

417mimi
Extra
We have 3 Joeys and for the last week the TVs pixilate and freeze. I have called technical support twice and they have taken me through a series of steps, none of them worked. The last one said to wait until the weather improved and try again. It’s 37 degrees and drizzling. I’m so mad I could spit. The main TV on the Hopper is working fine. It’s just the Joeys. We’ve had satellite tv with other companies and didn’t have this issue. What gives?

Re: Joey freezes and pixelates

DISH Employee

417mimi, freezing on the Joeys can be caused by a bad connection to the Hopper. Please send us a private message so that we can look further into this for you.