Those of you having an issue with joeys disconnecting. The solution to your problem is your interenet speed. If you have multiple boxes increase your internet speed. I had to upgrade comcast speed to Gb service to solve problem. The basic or blast internet will not keep up all your divices connected. It will cost you about $40.00 to increase but well worth it. Then their is cost of Gb modem. I purchased a Nighthawk at $400.00 bestbuy. I dont know why Dish has not told all customers you need Gb intenet speed for services to not disconnect. It seems like they just interested in selling the service. This may seem not plausible to some but cell phones and tablets use very little data on internet. So when you add satellite boxes that need it a problem will show up because their is not enough bandwith for them. Which in turns cause them to lose connection multiple times a day. I hope this helps everyone out.