Starting a couple of day ago, our Joey picture started freezing for about 20 seconds. It will then unfreeze and essentially re-join the show in progress. The cycle seems to be 60 seconds of viewing, and then 20 seconds of freeze. The Joey software is S651 ZAB. The Hopper is operating perfect with no problems. We have checked all our connections, and power reset both the Hopper and Joey to no avail. Is anyone else experiencing this?
Have you recently changed the wiring configuration, moved receiver to brand new location that has never had a DISH receiver before or moved dish antenna? Is there anything that may be obstructing the dish from the outside such as tree branches?
Have not moved the equipment or antenna. No obstructions. Wiring is the same wiring as when installed in 2012. Made sure all the connections are tight. Hopper has good signal strength and everything shows Green on System Status page. System Status for the Joey also shows 'green' at the Joey.
What is the software version on the Joey? To check such, please click on the Menu button using your DISH remote then select Settings > Diagnostics > System Status. The software will be listed in field "D."
Please check the MoCA signal strength at the Hopper. To do so, please click on the Menu button using the DISH remote then select Settings > Network Setup > Whole Home. On the far right of the "Current Location" section, the MoCA signal bars should be green. Also let us know if you see any Joeys connected and if shows a good connection.