Joey Freezes while watching TV

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Joey Freezes while watching TV

rpatty
Character Actor
Starting a couple of day ago, our Joey picture started freezing for about 20 seconds. It will then unfreeze and essentially re-join the show in progress. The cycle seems to be 60 seconds of viewing, and then 20 seconds of freeze. The Joey software is S651 ZAB. The Hopper is operating perfect with no problems. We have checked all our connections, and power reset both the Hopper and Joey to no avail. Is anyone else experiencing this?
24 Replies

Re: Joey Freezes while watching TV

DISH Employee
Does the video freeze on DVR recordings as well? Does the video pixelate when it freezes?

Re: Joey Freezes while watching TV

rpatty
Character Actor
LailaS wrote:
Does the video freeze on DVR recordings as well? Does the video pixelate when it freezes?


It does freeze on DVR playback at the Joey, although it seems to be of a shorter duration for some reason. There is slight pixilation as the picture transitions from 'frozen' to live.

Re: Joey Freezes while watching TV

DISH Employee
Have you recently changed the wiring configuration, moved receiver to brand new location that has never had a DISH receiver before or moved dish antenna? Is there anything that may be obstructing the dish from the outside such as tree branches?

Re: Joey Freezes while watching TV

rpatty
Character Actor
Have not moved the equipment or antenna. No obstructions. Wiring is the same wiring as when installed in 2012. Made sure all the connections are tight. Hopper has good signal strength and everything shows Green on System Status page. System Status for the Joey also shows 'green' at the Joey.

Re: Joey Freezes while watching TV

VanessaK
Camera Crew
What remote are you using with your Hopper system?
Has a partial reset been performed in the past 14 days?

Re: Joey Freezes while watching TV

rpatty
Character Actor
Both my remotes are 40.0 remotes. I am not sure what a 'partial reset' is. I have did a reset on the Hopper and Joey by unplugging them from power for a few minutes and then plugging back in.

Re: Joey Freezes while watching TV

DISH Employee
What is the software version on the Joey? To check such, please click on the Menu button using your DISH remote then select Settings > Diagnostics > System Status. The software will be listed in field "D."

Re: Joey Freezes while watching TV

rpatty
Character Actor
Joey software is: S651 ZADB. Hopper software is: S625 NACB.

Re: Joey Freezes while watching TV

DISH Employee
Please check the MoCA signal strength at the Hopper. To do so, please click on the Menu button using the DISH remote then select Settings > Network Setup > Whole Home. On the far right of the "Current Location" section, the MoCA signal bars should be green. Also let us know if you see any Joeys connected and if shows a good connection.