Joey 4K skips when rewinding or fast forwarding

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Joey 4K skips when rewinding or fast forwarding

DetroitDoc
Character Actor
I didn't get a response to this question in the "receiver" group, so I'll try here.

I'm a new customer and have a Hopper 3 with two Joey 4Ks. When watching something from the DVR on a Joey and using fast forward or rewind, when you press play to resume watching it skips 10 - 20 minutes further in the direction you were going. It effectively makes watching things off the DVR impossible unless you simply never rewind or fast forward.

I've tried resetting all the boxes from the settings menu and that did not help.

I see complaints of this issue going back to 2012. Is there a fix?
9 Replies

Re: Joey 4K skips when rewinding or fast forwarding

Community Manager
Community Manager
What is the model of your remote?

Re: Joey 4K skips when rewinding or fast forwarding

peggyrh
Associate Producer
Hopper 3 & 4k Joey's didn't come out till last year so those old posts from then do not apply.

Re: Joey 4K skips when rewinding or fast forwarding

DetroitDoc
Character Actor
Chris S. wrote:
What is the model of your remote?


Both Joey 4Ks came with the older 40.0 remote.

Thanks!

Re: Joey 4K skips when rewinding or fast forwarding

olds4422
Audio Engineer
skip is unreliably

Example I skip forward 30 seconds I am now to far into recording, I hit rewind 3 times it should go back 30 seconds according to there GUI is tell me, but really only went back 10 seconds.

Hell last night I hit rewind 4 times to go back 40 seconds it only went back 20. and some times skipping forward just jump to end to recording too.

This issue been here since hopper with slings i had, it was never fixed, much like hit rewind back 10 seconds still randomly just back live tv for no reason

Re: Joey 4K skips when rewinding or fast forwarding

Morkai
Character Actor
This has been an issue with the Joey for me since I got my H3 a year ago. I can't use the FF/REW with any SD programming without it jumping. HD seems to work ok. I have been using skip to FF for a year now.

Re: Joey 4K skips when rewinding or fast forwarding

DetroitDoc
Character Actor
I'm hoping a Dish employee can provide some advice.

Re: Joey 4K skips when rewinding or fast forwarding

DISH Employee
DetroitDoc wrote:
I'm hoping a Dish employee can provide some advice.


Please send me a PM with your phone number and 4 digit PIN.

We may need to submit a report to our Engineering Team stating the issue for further investigation.

Re: Joey 4K skips when rewinding or fast forwarding

DetroitDoc
Character Actor
LailaS wrote:
DetroitDoc wrote:
I'm hoping a Dish employee can provide some advice.


Please send me a PM with your phone number and 4 digit PIN.

We may need to submit a report to our Engineering Team stating the issue for further investigation.


PM sent. Thanks!

Re: Joey 4K skips when rewinding or fast forwarding

JSracer
Audio Engineer
The 4k joey doesn't come with the 52 remote?