Joey 2 with Hopper 3 lost the "Swap/Add" feature

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Joey 2 with Hopper 3 lost the "Swap/Add" feature

dscheck
Extra
I just upgraded from a house with two Hopper with Sling receivers and 3 Joey 1s to a Hopper 3 with 4 Joey 2s.

I was VERY disappointed when I discovered that even though you now have 16 tuners on the Hopper 3, the Joey 2s don't have the ability to Swap and then Add another channel with available tuners. I used this feature a lot in order to watch multiple live shows on one TV and pausing between commercials and swapping to another live show and watching until its commercials start. Then I would repeat the process over and over.

I figured that having a hopper 3 with 16 tuners would only make this experience better as their would probably be enough tuners to swap as many channels as you want but as far as I can tell this feature of the Joey 1 has been completely eliminated on the Joey 2s with the new Hopper 3.

Can someone please explain why this existing feature was removed and if it is scheduled to be back in a future software update.

BTW, I figured out a combersome hack to sort of do this by using my dishanywhere app on my phone to start up different channels in different rooms and then I can use the Join option in the room I plan to watch to keep switching around between different live channels.. But its really annoying and shouldn't be the way to get this previous feature back.
4 Replies

Re: Joey 2 with Hopper 3 lost the "Swap/Add" feature

e38BimmerFN
Cinematographer
I'd contact DISH support to get more information on this or send a PM to one of the GREEN forum moderators as well.

Re: Joey 2 with Hopper 3 lost the "Swap/Add" feature

ragamullin
Extra
This is my favorite feature, the one that keeps me from cutting the cord, now that Dish pushed the new software update my hopper 2 is slow and very difficult to use. The only thing I liked is that I can more easily access a second hopper's hard drive from either receiver and an external hard drive from the attached receiver. But it's not worth it. I'm considering checking to see if the swap feature is available with Direct. I hate to give my all my recordings but it's getting much more difficult to stay with Dish.
Why do I get the feeling the increasing and very high monthly fees, reduced features and s-l-o-w response I'm getting with the software "upgrade".
If they would put the swap feature into the new hopper 3 or .. I suppose a hopper 4 is on the drawing board?

but Not a happy camper now :(

Re: Joey 2 with Hopper 3 lost the "Swap/Add" feature

DISH Employee
ragamullin wrote:
This is my favorite feature, the one that keeps me from cutting the cord, now that Dish pushed the new software update my hopper 2 is slow and very difficult to use. The only thing I liked is that I can more easily access a second hopper's hard drive from either receiver and an external hard drive from the attached receiver. But it's not worth it. I'm considering checking to see if the swap feature is available with Direct. I hate to give my all my recordings but it's getting much more difficult to stay with Dish.
Why do I get the feeling the increasing and very high monthly fees, reduced features and s-l-o-w response I'm getting with the software "upgrade".
If they would put the swap feature into the new hopper 3 or .. I suppose a hopper 4 is on the drawing board?

but Not a happy camper now :(


We can help. Have you private messaged one of us to assist you?

Re: Joey 2 with Hopper 3 lost the "Swap/Add" feature

logdog
Visual Engineer
MarkL wrote:

We can help. Have you private messaged one of us to assist you?


Why not respond on this forum? This might be a feature others would be interested in. Using private messages to resolve issues just leaves the rest of us hanging...